Competitors take notes!
A chat between a customer and a company’s customer support in the food sector. ( Zomato)
This is called the art of retaining your customer and keeping them happy.
Zomato is an Indian company which is into the food industry, they deal with delivery and showcasing of restaurants and help users judge the place based on user reviews.
This is how you make your competition nervous and earn free advertisement and Brownie points.